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Desktop Error

We’re sorry but the link you’ve followed isn’t being recognised by your phone.

This can be caused by the following issues:

  • You’re trying to use the link from a desktop or laptop – you should try again on your mobile device to experience IRIS Listen Well.
  • You’re using iOS 13.1 – this iOS version has a bug that causes some users to not be able to open universal links (not just ours) – Please upgrade your iphone to the latest iOS version and try again
  • You’ve inadvertently chosen to open links in the browser and not in the app

You can circumvent these problems by following these simple steps:

  1. Go to the registration email we sent you on your phone email app
  2. Tap and hold the ‘Sign in to IRIS Listen Well’ link and choose ‘Copy Link’ from the context menu
  3. Re-open the app
  4. The app will read what is in your copy clipboard and recognise if it is a universal link and authenticate you automatically

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